Return and Refunds policy

The provision of goods and services by i3 Zone Development (PTY) Ltd is subject to availability. In cases of unavailability, i3 Zone Development (PTY) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address.

Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and i3 Zone Development (PTY) Ltd itself will not be held responsible for issuing a refund.